Sharing Knowledge & Tips
When responding, either in writing or orally, to selection criteria a good guide is to use the following STAR methodology to ensure it is logical and sequential.
- Situation – briefly explain the context eg. where you were working; what you were studying
- Task – briefly describe the task you were required to perform in this situation
- Action – describe the steps you took in performing the task, but don’t go on and on!
- Result – explain what happened as a result. Concentrate on positive outcomes and focus on the benefits to your employer.
So important, as these days your referees are often rung before you are placed on the interview list.
- Best choice is your current or recent manager/employer; or
- A client you have been dealing with consistently representing your company; or
- A colleague you have worked very closely with – this can be a peer or a direct report.
These days it is vital to provide the name and full contact details of at least two referees in your resume/CV.
Many companies do telephone screening as a first step in the recruitment process. Be aware that this conversation is about assessing your verbal communication skills.
Your written communication skills are assessed in your resume/CV and in statements responding to selection criteria or questions asked on application forms.
And finally, your communication skills are assessed in the way you respond to each and every question in interview.